Shipping/Returns

 

UK customers

We aim to dispatch your order within 1-2 business days. Orders will usually be dispatched same day if ordered before 3pm Mon-Fri. We can usually also dispatch on a Saturday morning. 

We offer First and Second Class Royal Mail and special delivery options.

 

The below information is incorrect at present due to a Royal Mail cyber incident. We are still able to send larger courier items but unfortunately any small parcels and large letter items (jewellery/incense etc) cannot be dispatched outside of the UK until the issue with our postal system has been resolved. Apologies for any inconvenience. 

Overseas customers

We're currently only able to send items to UK and USA without an IOSS number. We hope to put our own IOSS number in place soon so we can deliver to Ireland and the EU. 

Options for standard (untracked) airmail and tracked are available.

Important to read

Postage is calculated on checkout depending on the weight of each item and the size of the package. If any postage has been overpaid we will always refund you the difference so you're always paying the correct cost for delivery.

Large heavier items and orders (>2kg) will be sent by courier. Hermes is our usual go to, although we do sometimes use DPD. We require an email address and phone number to give to the courier who will then be able to notify you on delivery time/day. Please leave your phone number and email address at checkout. We'll usually be in touch once an order has been made if we need to send by courier and will gather the necessary details if details are not left by you at checkout.

 

We use eco friendly compostable bubble wrap, eco flow biodegradable starch packing materials (compostable), eco friendly parcel tape and sticker labels.

We re-use cardboard boxes where possible. Where not possible, we use eco friendly cardboard suppliers, our main supplier being Priory Direct. Their boxes are recyclable, biodegradable and sustainable. They give a lot to charitable causes including Rainforest Trust UK and Save the Children.

https://www.priorydirect.co.uk/charity-rewards/

 

Small items of jewellery are sent in a black organza gift bag on a bed of acid free, recyclable tissue paper.